Cancellation Policy/Terms and Conditions

Please ensure you read the Cancellation and Refund Policies before registering.

Accommodation
For accommodation cancellation policies, please refer to the individual hotel policies noted on the website. Any amendments to original hotel bookings must be forwarded via email to the Conference Office. Verbal changes or cancellations cannot be accepted nor will the hotels accept any changes directly.

Registration Fees
Cancellation of a registration must be advised via email to the Conference Office. Verbal changes or cancellations cannot be accepted.

Voluntary Cancellation
Should you decide to cancel your registration; the following refunds will apply from the date of receipt of notification:

• On or before Thursday 8 August 2024: 100% refund less an administration fee of $110 including GST
• On or before Friday 6 September 2024: 75% refund less an administration fee of $110 including GST
• On or before Monday 7 October 2024: 50% refund less an administration fee of $110 including GST
• After Monday 7 October 2024: No refund available

Refunds will be returned by the same payment method as the original receipt of funds. No refund will be made after Monday 7 October 2024; however, an alternative delegate name may be provided by email and the booking and funds will be allocated accordingly. Please note no refund or discount will be made if a function or event inclusive within the registration fee is not taken up, or if you subsequently cancel your participation in that function or event.

Optional social event tickets may be cancelled on or before Monday 7 October 2024 and will be refunded in full by the same payment method as the original receipt of funds. After Monday 7 October 2024 no refunds will be made, however an alternative delegate name may be provided by email and the booking and funds will be allocated accordingly.

If accommodation has been secured through the Conference registration system, please refer to the individual cancellation terms and conditions for each individual hotel.

In the case of extenuating circumstances, a refund outside of these terms and conditions may be considered by and at the discretion of SMHR upon application. If the conference converts to a hybrid format in-person to virtual or virtual to in-person registrations, may be permitted and will be processed on a case-by-case basis following application to the Conference office.

Conference Cancellation or Postponement
The Society for Mental Health Research Conference may cancel or postpone the Conference due to circumstances beyond its reasonable control, including but not limited to Acts of God, terrorism, war, strikes or industrial action, fire, explosion, inevitable accident, breakdown of property, changes in law, or pandemics or global health crises. Due to the nature of the event, it may be reasonable to postpone the event to a later year and/or to change the location for the Conference. 

In the event the Conference is not able to proceed as planned, and is moved to a virtual format, your registration will be transferred to a virtual registration. If you choose not to attend the virtual Conference, the Society for Mental Health Research Conference will not be required to refund any part of the Conference registration fee.

In the event of postponement of the Conference, if, when requested, you advise that you are willing to attend the rescheduled Conference, the Society for Mental Health Research Conference will transfer the registration and guarantee the same conditions and equivalent registration entitlements (subject to reasonable modification and availability) at the rescheduled event. If, at a later date, you then choose not to attend the rescheduled Conference, the Society for Mental Health Research Conference will not be required to refund any part of the Conference registration fee. 

In the event of a full cancellation of the Conference by the Society for Mental Health Research, you will be entitled to a full refund of the amount of the Conference registration fee received.

The maximum liability of the Society for Mental Health Research Conference under these Terms and Conditions is limited to a refund of the Conference registration fee with no additional liability for travel costs, hotel costs, or any other associated costs.

Delegate cancellation – medical
If, on medical grounds, you are unable to attend the Conference, you must cancel your in-person attendance in writing by email to smhrconference@wsm.com.au. A full refund may be provided at the discretion of the Society for Mental Health Research Conference; however, you may be asked to provide additional details.

Insurance
Delegates are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage. The Organising Committee, the Society for Mental Health Research Conference and the Conference Office accept no responsibility for any loss in this regard.

Tax
All Conference registration fees and additional ticket rates are quoted in Australian Dollars and are inclusive of GST.

Disclaimer
By registering for the Conference, you acknowledge and consent that during your attendance at the SMHR 2024 Conference your image or voice may be recorded via video, photograph or by any other means (“recorded”) by an officer or official of the Conference, which may be distributed or published at the discretion of the SMHR. If you do not wish to be recorded, you are required to formally advise the SMHR 2024 Conference Office.

Privacy Policy
If you interact with WALDRONSMITH Management as a client, member or conference participant, personal information about you will be held for the primary purpose of supplying you with information related to membership, conferences and events. We gather and process your personal information in accordance with our privacy statement, in compliance with the Australian Privacy Act and European General Data Protection Regulation (GDPR). We comply with these legislations and are committed to protecting the right of the individual to the privacy of their information. By registering for this event SMHR and WALDRONSMITH Management reserves the right to provide your contact details to Authorities for the purposes of contact tracing and any relevant Government requirements. Click here for further information on the privacy statement.